British Gas website speaks the truth!

A while ago we had a real issue with British Gas who seemed incapable of sending someone to mend our boiler.

Twice we had a booking and twice they failed to turn up. The third day we had off someone turned up and on the fourth seperate day we sat in waiting they finally did what we had paid them.

We complained the first time they didn't come and they said sorry and I think sent £10 (which when you pay a flat £155 for one fault isn't that over generous). The second time they didn't come we moaned - but their attitude now is - what do you want? - you've had your boiler mended. What I really want to know is why you can't actually get someone to come out on a day (not a time slot) they say they will come! Or if they can't come - why they can't tell you.

You could of course complain on their website, but then when you hit send you get told:- A System Error has occured. Please try again.

Funny - I think that descibes how their company seems to work (or not) at the moment.

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